Hands-on with Microsoft Answer Desk, a Live Paid Tech Support site

Microsoft has without announcing, launched their new Tech Support website Microsoft Answer Desk. While some may see similarities between it and Apples Genius Bar, one has to wonder, whether Microsoft did actually copy Apple.

Microsoft has always as far as I remember offered Premium Tech Support to users through their Tech Support Hotline. For other Blogs to bash Microsoft as claiming they are ripping ideas off of Apple, let’s not forget Gateway. When Gateway came about, they offered these same services back when they opened their first stores in 1996. The new service may seem similar, but I do not believe it is a matter of copying one or the other, but just a sign of the new times when more and more users are looking for answers quickly without sitting on the phone for an hour or two or three.

While the Microsoft Answer Desk does seem new, I believe it’s just a revamp from their announced Microsoft Gurus back in 2008.

Hands on with the Microsoft Answer Desk service

To give everyone a quick hands on for how the service works, I decided to give it a try to show everyone how easy the service is to use. Thankfully Microsoft offers a complimentary service to allow me to do this.

  • If you have a Windows Live ID, you just need to sign and choose a Tech to speak with. If you do not have a Windows Live ID, just enter your info once you select a Tech that is available. The number of Techs so far is limited so it may take you a few minutes before you find an available Tech.
  • Next it is pretty much like any other website that offers support via chat. The Tech will come on and ask how they may help you. Just enter as much info as you can to get the help you need quickly and efficiently.
  • In my case I already knew the answer to the question I was asking her, so it was just a matter of going through the motions.

A quick rundown of the question I asked. I have a Dell All In One I received due to someone busting the screen. Somehow in the process the HDD was ruined and I have replaced the HDD.

I asked the Answer Tech – could I use the current COA (Certificate of Authenticity) that is attached to the computer to activate a copy of Windows 7 I downloaded from Microsoft. Her response was that I would need to call the 1-800 number to request a new COA and without a warranty there will likely be a small fee for the sticker.

All of this I already knew but I figured I would do a real life situation for everyone in case their might just be a reader who didn’t know.

The chat with the Answer Tech was quick and simple but I did run into an issue with it in the end. There was no way to close the chat window. I waited for a minute or two just in case it was an automatic close but the window just sat there and I had to hit my Back button to close it. I was then presented with a questionnaire page asking me why I left chat. Aside from this little hurdle, I thought the chat was simple to use.

Microsoft Answer Desk Services and Pricing

  • Premium Software Support for Windows XP, Windows Vista, Windows 7 and Microsoft Office (2003,2007 and 2010) Cost $99.00 More Info.
  • Advanced PC Tune-Up for PC Optimization, Browser (IE) support, Virus Scan and Helpful Tips and Tricks to keep your PC running smoothly. Cost $99.00 More Info.
  • Virus Removal and Protection which includes PC Health Diagnostics, Virus Removal, Virus Protection (Microsoft Security Essentials), Tailored PC Security Configuration and Helpful Tips and Tricks to keep you protected. Cost $99.00 More Info.
  • One-Hour Personal Training for Dedicated One-On-One time with an expert, Learn from home remotely via chat or on the phone, Get the latest Tips and Tricks for using Windows, Office, Photo Editing, Email and all being Tailored to you at your pace. Cost $49.00 More Info.

The service is currently US only. If you visit it from other countries, you may not be able to access it and may get to see the following message.

Visit the Microsoft Answer Desk.

Also read: Microsoft Support Phone Number, Live Chat, Email ID, Useful Links.

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Lee Whittington is a Tech Reporter and a Developer with the TWC Team. He has been writing for TWCN for several years and has also developed several freeware apps for The Windows Club, most of which have been very popular worldwide.


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  2. shabbir hussain

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    Is tech support free ? I mean can I speak with an IT support person for free ? I see there pay support, what’s that all about ?

  11. Wordsmith Sigaram


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  13. Sonu Karwasra

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  14. Gopinath Priya Das

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  15. Gopinath Priya Das

    r anybody on line

  16. Gopinath Priya Das

    hello just yesturday i upgraded my windows 7 home basics to 10 home basics but after that IM NOT able to play my video files properly means after starting the video it breaks, slow downs, and some times sound stops, and sometimes grains appear on the screen and some times it just stops without movement, like this many problems pls help me to solve this thank u

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  18. R.P.Ranganatha

    There was a problem sending the command to the program.
    This error only windows 10 OS.
    Any word file open that time.Kindly share how to resolve?

  19. R.P.Ranganatha

    Not a excel or ie issue. this is only for Microsoft word issue.

  20. ari yehuda

    This company remains the biggest JOKE in tech. Windows 10 sucks, just as Windows 8.1 did. It’s actually worse. Please sell this turd ? company to Apple for 2 cents on the $100 and LET SOME COMPETENT TECH PEOPLE FIX IT!!! Where is Bill Gates when you need him??!!!!!!

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    I dont want to reset my phone which is last option. I called 0008004420152 and 0008004420130 but didnt get any information in thei regard. They are same things as provided on the site.
    Please suggest me what to do.


    I’m having a problem of Skype login since 3 months. I’ve
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    Sujoy Chakraborty



  24. Mohammed

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  37. stanley egbo


    Please i need help with this error on my e-mail exchange server

  38. stanley egbo

    Thanks for the Link shared Mr Anand, but i was asked to buy activation code for tweekbit. Please help me on this. i need to resolve the issue.


  39. Looks like, you clicked on an advertisement and downloaded and installed a software. Open the Control Panel and uninstall the Tweakbit software to remove this message.

  40. stanley egbo

    Thanks i have uninstalled the Tweakbit software. Please what do you suggest i do to fix this error. Thanks

  41. Allen Majors


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  44. Carol Bousfield

    I have just received a call from someone purporting to be from Microsoft telling me I have been hacked, I think this is a scam, how do I find out. I have blocked their number but have kept a record of it

  45. Its a scam. Ignore it. Microsoft never calls you.

  46. how do I unlock my computer if I forgot my password. I have tried everything. has my name but

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