Communication plays a vital role when it comes to getting things done. Tools and applications that enable easy communication are increasingly becoming popular. For example, Skype for Business. It has become the backbone for enterprise voice and video meetings. As such, it should be updated regularly with new features in line with customers’ needs. Realizing this, Microsoft, today, announced several new enhancements and partner solutions for Skype for Business.
Skype for Business Cloud PBX updated
At a recent event – Enterprise Connect 2017, Microsoft announced the availability of Auto Attendant and Call Queues, two new calling features in Skype for Business Cloud PBX.
Skype for Business Cloud PBX also provides central management within the Office 365 admin console to help IT admins to manage communications alongside email, content, and collaboration.
The first feature, Auto Attendant offers an automated system to answer and route inbound calls using dial pad inputs and speech recognition.
‘Call Queues’ on the other hand, enables incoming calls to be routed to the next available live attendant in the order they are received.
Skype for Business is our single platform for meetings, video and voice and is core to Office 365 to accelerate how teams and people build, create or produce, whether it be documents or ideas, writes Ron Markezich, corporate vice president for Office 365 Marketing.
We are excited to share our new innovations this week that drive greater productivity and simplified management as part of our comprehensive platform on-premises and in the cloud”, he added further.
Apart from the above features, Microsoft also previewed the new Skype for Business Call Analytics dashboard, which provides administrators with greater visibility and helps them identify and address call issues like, network issues or headset problems. Also unveiled at the Enterprise Connect 2017 was New meeting rooms from Microsoft partners with the first attendant console for Skype for Business Online.
For more information, see the Office blog page.