India’s Yes Bank breakdown is causing a surge in people checking their account balance on UPI payment and wallet apps like Google Pay and Walmart-owned PhonePe. PhonePe is suffering the worst outage in its history. In the last 24 hours, the PhonePe app is unable to process payment transactions.
PhonePe CEO Sameer Nigam had to this to say:
“We sincerely regret the long outage. Our partner bank (Yes Bank) was placed under moratorium by RBI. Entire team’s been working all night to get services back up asap. We hope to be live in a few hours. Thanks for your patience. Stay tuned for updates!
Google Pay disables View Account Balance feature
Meanwhile, Google says it has temporarily disabled a feature inside the Google Pay app which allows users to view their bank account balance. We woke up to a weird issue inside the Google Pay app this morning. The option to view the bank account balance was nowhere to be found.
To recall, the option to view the bank account balance was available right below the ‘see all payment activity’ option on Google Pay’s main screen. We reached out to Google Pay via Twitter. In its response to our tweet, Google Pay India acknowledged they’ve temporarily disabled the ‘view account balance’ feature:
“Due to increased load/demand in UPI, we are temporarily turning off the check balance feature. It should be back shortly.”
In a separate tweet, Google Pay India issued an apology for turning off the ‘view account balance feature’ and ensured that this will not affect other payment transactions.
“You will still be able to make all payments on Google Pay as you normally do.”
How to view account balance in Google Pay anyway
It turns out, Google Pay India has not disabled the check balance feature. It has simply removed it from the main screen.
If you want to view your account balance inside the Google Pay app, simply navigate to Payment Method > Bank Account > View Balance.
UPDATE: PhonePe is back in service.