Microsoft will end staff support for these product support forums

Microsoft is readying itself to make some big changes to its product support forums, and several folks could be affected. The plan is to remove technical support for quite a few of its Community support forums, an everything will commence on July 2018.

Microsoft Answers

Product support changes on Microsoft Community

According to the software giant, Microsoft staff members will no longer give their expertise on these support forums. As it stands, then, users with problems will have to search the affected forums for possible solved issues or rely on the community itself.

Here are the support forums that are on the list:

  • Windows 7, 8.1, 8.1 RT
  • Microsoft Security Essentials
  • Internet Explorer 10
  • Office 2010, 2013
  • Surface Pro, Surface Pro 2, Surface RT, Surface 2
  • Microsoft Band – this topic will be locked. Users are invited to participate in Microsoft Band 2 topic.
  • Mobile devices forum – Microsoft support will continue in “Other Windows mobile devices” topic
  • Zune – this topic will be locked, but will remain available for browsing

For some of the issues, you’re unable to get help for, search around on The Windows Club for a chance of coming across a fix to your problems.

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Vamien McKalin possesses the awesome power of walking on water like a boss. He's also a person who enjoys writing about technology, comics, video games, and anything related to the geek world.


  1. GoneFishing

    Yeah well, “Microsoft staff members” have been notorious for giving scripted “solutions” that have nothing to do with the writer’s problems. Just about any other website is a better bet to getting answers.

  2. ReadandShare

    And when users respond that the “answers” they got were useless, those helpful Microsoft staff members will simply disappear!

  3. Dan

    I now live in Reno NV; I know of a person fired from a major bank’s call center here last year for not knowing enough about even simple office Win7/10 computers, but recently was hired as a supervisor at MS’ Reno site…the beat goes on, thank goodness for The Windows Club and its helpful community.

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