Realtek HD Audio driver not working with Windows 10 v1703; Wait for the fix!

A recent thread on Microsoft Community has listed down several people complaining about Realtek HD Audio driver not working with Windows 10 v1703. One of the users mentioned that when he updated his Windows OS to Windows 10 v1703. With this new version, DTS stopped working and so did Realtek HD Audio driver. The user further mentioned that he tried to reinstall the Realtek HD Audio driver.

Realtek HD Audio driver not working

Windows 10

Similar to the above query, many other users faced the same problem with the new version of Windows 10 OS.

Another user mentioned,

“I also recently updated from the actual official build to 1703. The Realtek High Definition Audio driver doesn’t accept Dolby Digital Live and DTS Surround anymore. Reinstalling the driver doesn’t solve the problem. Downgraded Windows 10 because I need the Dolby Digital 5.1.”

Windows users will update their OS to the latest build of Windows 10; which is v1703. However, the latest build seems to have some problem with the audio driver as well as Dolby Digital Live. All these users also mentioned one common issue, that reinstalling Realtek HD Audio driver also did not solve the problem. Hence, some of the users downgraded their Windows PCs back to the older versions of Windows 10.

Some users tried a workaround. One of the users mentioned,

“I tried everything. It’s not working…. I installed a 1607 version on a secondary hdd (clean install). DTS Interactive works fine. Then tried a 1703 clean install.. not working, there is no “DTS Interactive 5.1″ output on realtek control panel. There is a DTS interactive option in windows (playback devices, SPDIF optical) but when I trying to select it throw an error.. not supported on device. Same problem with different realtek driver versions.”

Even enabling the Disable driver signature enforcement and installing the drivers again isn’t serving the purpose, as mentioned by some users.

It seems, the problem with Windows 10 v1703 is occurring across all audio drivers along with Realtek HD. According to a couple of posters, the Creative SoundBlaster X-Fi Titanium and Creative SoundBlaster OMNI 5.1 also failed to work with the latest Windows 10 OS update.

One of the major problems the users faced with Windows 10 v1703 that there isn’t a way to select DTS via sound properties or Realtek via optical. Hence, there isn’t anything that can be done with the help of settings.

Microsoft’s reply to the problem

Microsoft’s team replied on this issue saying,

“Thanks to all those who filed problem reports on the Creators Update/Windows 10 1730/15063! We think we know the root cause and we’re working on a fix.”

So, we can say that the above problem will be fixed in coming days as Microsoft has already started to fix it. To know the updates regarding this problem, read the thread on Microsoft Community.

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Ankit Gupta is a writer by profession and has more than 7 years of global writing experience on technology and other areas. He follows technological developments and likes to write about Windows & IT security. He has a deep liking for wild life and has written a book on Top Tiger Parks of India.

20 Comments

  1. Alan Jeffries

    Don’t have any problems in fact I have new settings more than I used to?

  2. Joan Mchardy

    I have big problems Sound breaks up and is really annoying. Worse in some apps than others. Hope they get it fixed soon.

  3. HUGO RAMIREZ

    I have an old gateway MX6939. uP TO NOW WORKING FINE WITH W10 V 1707, THEN V1703 CAME ALONG: ALL WRONG! SOUND, DISPLAY, WIFI, CARDREADER, EVERYTHING IS NOS WORKING. I HAD TO GO BACK TO OLDER VERSION. I HOPE SOON MICROSOFT PEOPLE FIX THE PROBLEM. IT HAS BEEN MY WORST EXPERIENCE WITH WINDOWS.

  4. Okfriyantinus Kurniawan

    me too, not working

  5. Ron

    I’m amazed……with all the testing that has supposedly occurred with the Windows’ Insider fast ring, slow ring, whatever ring……that this wasn’t picked up on by testers. Supposedly, there are 5+ million registered to the Windows’ Insider program. I fully realize that some of them are not actually doing testing but even at 50%, that’s still 2.5 million testers that didn’t pick up on this. Or, perhaps it was identified but, because of more important fixes, MS chose not to fix before the 1703 rollout.

  6. Should’ve found this post earlier, just wasted 2 hours of trying to deinstall and reinstall the drivers without any success ^^

  7. Aaron

    They just rolled it out anyway… again.

  8. Randy Clayton

    On two Win10 computer’s (one with Creator’s Update, the other without), the sound stops working on both when I have a microphone attached; however, I can get sound through the HDMI monitors, but not through the normal audio jacks. When I unplug the microphone, the “Realtec” Audio entries show up again (on the “Sound – Playback” panel) and everything works normally. There is definitely issues with “Realtec” audio drivers and Microphones.

  9. Jau

    Windows kept bugging me about this update, and finally I said yes.
    Would have expected them to pause the rollout until they had figured out these problems.

    According to this article, they have known about this for at least a month(May 19’th today), but keep pushing it.

    When going win7-> win10, the network drivers messed up and I had to manually limit the available speed/duplex. And now I don’t have sound.

  10. Aliffer Souza De Andrade Ccb

    finalmente a microsoft vai arrumar isso. isso e chato demais.

  11. Jacques

    Two months ago and still no fix. Windows sucks.

  12. Jacques

    Been waiting TWO YEARS for a fix. This article was written two months ago and STILL NO FIX. Last Windows device I’ll ever purchase. I knew I should have bought another Mac when I bought my laptop. Windows sucks. I’m thinking it’s time for a class action lawsuit.

  13. Jacques

    A month? Try well over a year.

  14. John

    Me too. Realtek no sound. Tried all solutions. Completely Uninstalled Nvidia(Guru), disabled Nvidia GTX550ti(four devices) on Sound and System devices(one device), installed older Realtek drivers. Nothing works. No speakers no earphones

  15. Vinson Smith

    Have this same problem with my MSI X99A Gaming 9 ACK motherboard. It removed a few of my audio drivers and shows the yellow triangle in device manager. It did allow my LG monitor speakers and obviously wireless headphones to work fine. Just not the internal Realtek audio device integrated with my motherboard. I guess I will just leave my surround sound system out of the mix until this is sorted out. Hopefully they fix it soon.

  16. Ulric Tog

    MSI Laptop with the Realtek chipset and the audio has been broken by the windows update.Unfortunately this update has broken my S/PDIF output. I get cracking out of one speaker. When testing through the driver it works fine (and if audio is playing via another app I can hear this as well), as soon as the test stops I get no sound again. Really not good. Have spent hours tonight installing alternative drivers but to no success.

  17. kjl

    5mil+ insiders but only 1 MS tech on the other end.
    MS is too occupied with new things to sell in the store and priority
    goes their.
    I noticed that most gpu drivers get updates from the OEM now as MS
    took too much heat for failed drivers and frying $1000.00 cards.
    My realtek hd audio on a hp g7 got removed with 1703 and installed a basic hd audio driver, but
    after doing some research found that the basic driver did not implement the hardware
    properly and could cause the chip to overheat and fry it.
    So got the driver for win8 from hp and installed it again.
    Had the same issue using sb x-fi and reltech ddlive, what a nightmare win10 has evolved into.

  18. Margaret Kelleher

    My audio says no speakers or head phones are plugged in, after I updated Windows 10, When I troubleshoot playback, It says this device is working properly

  19. Oscar Madison

    The Insiders did report these issues. That’s all we can do.

  20. 5.1 sound still not working, realtek still not working. Are they shitting us? I just upgraded thinking that it might have been resolved. Seriously Microsoft? And no one is taking it up at them?

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