Microsoft CEO, Satya Nadella, was recently at the Global Partner Summit 2016, where he expressed his thoughts over how artificial BOTs would shape the future of customer experience on most consumer tech devices.
Said Nadella,
“Bots are now learning in human context and the relevant thing for us is to make them intelligent as we learn from customers’ experience. Our solutions are going to give HP a 360-degree view of its customer services.”
Nadella also went on to say that Microsoft has been working closely with HP on making an interface that involves the use of bots to make your experience like never before. With the speech came this announcement; HP announced a long-term agreement to make use of Microsoft Dynamics CRM online to enhance collaboration across their combined marketing, sales and service operations.
In July this year, Microsoft had also revealed plans to introduce a new approach to business processes with Microsoft Dynamics 365 to manage specific business functions.
This is not the first instance that Nadella has shown his intentions of bringing bots to the forefront in customer experience. At Microsoft’s very own Worldwide Partner Conference in August 2016, the Indian-born CEO had talked about how AI-powered chatbots are the next step in revolutionizing the future of technology.
He also emphasized on his enterprise strategy, wherein consumers are given products at minimum cost. This move has prompted over 360 million users to move onto Windows 10, the largest transition for the company since Windows was launched.
“Enterprise is what I am more excited about. With HP’s well laid out security track and our strong platform, I see tremendous opportunity to get more enterprises get on to Windows 10 with new devices,”
Nadella also focused on their collaboration with HP on the enterprise front.
