Users facing issues while installing Edge browser extensions

While Microsoft keeps on working on bugs of Microsoft Edge, users are still facing some issues while installing Edge browser extensions. As per the Microsoft Community page, many users are facing issues while installing the Microsoft Edge extensions. Earlier this year, Microsoft introduced the extensions for the browser like Amazon Assistant, Pinterest’s Pin It Button, LastPass and

On their community blog, Microsoft posted,

We are actively looking into this problem to identify any solutions. One way you can help us is by sending in diagnostic information and other feedback to our Windows Store engineering team, so we better understand some of the issues users are encountering in the field.

Most of the reports submitted in the community are already attended and resolved but if you are facing any specific issue with the extensions in Edge, do send your feedback to the team.

You basically need to send two error logs – LicensingDiag and WSCollect to the Windows Store engineering team.

  • To collect the LicensingDiag logs, you need to run the Licensingdiag.exe tool and to collect WSCollect logs you need to run the WSCollect.exe tool.
  • To run the Licensingdiag.exe tool, go to command prompt and enter the command- Licensingdiag.exe -log <file path>\
  • Replace <file path> with your preferred directory location

A CAB file will be created in your selected directory which you need to mail to the team at

Explain your issue in detail so as to helps the engineering understanding and resolving your problem soon. Mention if the Windows Store app gets stuck on the splash screen or just disappears. Also, mention if you see the spinning progress icon or not. For better assistance also explain the steps you have tried.

Add some other details like –

  • The date and time you noticed the issue.
  • The version of operating system your PC is running.
  • CV data and the Store version

Do check the Microsoft Community and if see if the submitted reports and answers help you in understanding the Microsoft Edge and its extensions.

It does seem that Windows 10 Anniversary Update is causing problems for some. See this post for some possible resolutions for you Windows 10 Anniversary Update problems.

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Shiwangi Peswani is a qualified writer and a blogger, who loves to dabble with and write about computers and the Internet. While focusing on and writing on technology topics, her varied skills and experience enables her to write on any topics which may interest her.


  1. IT Enquirer

    I have not been able to install Adblock Plus in Edge at all.

    I have tried everything but just keep getting the same error from Windows Store:

    “Something went wrong.

    The error code is 0x80073CF9, in case you need it.”

  2. The link you mentioned is definitely a NON-MICROSOFT site, trying to pass of as one, seeing the favicon they are using. Avoid it.

  3. Alberto Gorin

    using edge and thank you delete the software

  4. Alberto Gorin

    yesterday i install addblock not plus standard adblack with out any problem

  5. Hope you have whitelisted this site. 🙂

  6. Alberto Gorin

    from the micrososft store

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