Windows 8 Refresh Your PC option could delete your Outlook profile

Microsoft has warned that using the Windows 8 Refresh Your PC option may delete your Outlook profile, on a device that is using Windows 8 or Windows RT.


The Refresh Your PC option in Windows 8 gives you an easy option to restart fresh while retaining all of your documents, accounts, personal settings, and even the apps you’ve downloaded from the Windows Store.

Now even if users were to opt for the Refresh Your PC without affecting your files option in Windows 8 and Windows RT they may find that their Outlook profile is deleted, and the data files are deleted or moved as well!

Re-create Outlook profile & import Outlook Data

In the eventuality that you face this problem, you will have to manually re-create your Outlook profile and then import the Outlook Data (.pst) file or files from the following locations:

  • C:\Users\UserName\Documents\Outlook Files
  • C:\Windows.old\Users\UserName\AppData\Local\Microsoft\Outlook

Microsoft has also released a knowledge based article KB2872888 that is meant to guide users on this issue on how to go about re-creating the Outlook profile and data manually.

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Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. He enjoys following and reporting Microsoft news and developments in the world of Personal Computing & Social Media.

One Comment

  1. Wesley

    I had to reinstall Windows 8 and Office 2010 Pro. I was gratified to know I only had to import the files back to Office 2010 from the Users Document folder.

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