Surface makes users enter BitLocker recovery key at every boot

After installing a recent firmware update, many Surface 2 users are complaining of getting an annoying bug every time they boot their device. The said users are being asked the BitLocker recovery key upon every restart. The problem hasn’t led to bricking of any devices, but it is being considered as a major annoyance.

Bit Locker Recovery Key

This all started a few weeks ago, when a user reported this problem to Microsoft’s community forum.

At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues. But my wife’s Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience. Especially as I am trying to sell her the Surface 2 over an iPad. Any assistance in this would be most welcome.

It’s been few weeks since the problem was first reported, but no fix for it has been found yet. Meanwhile, many more users have reported the same issue on the site. Some Microsoft engineers suggested resetting the device for a fix, but it does’t seem to work for all. This feature can’t be turned off from the control panel either.

From the comments, we have learnt that many people have started to carry their BitLocker key with them everywhere they go. Many people were expecting this problem to be resolved by post December 10 Patch Tuesday update. But apparently this issue hasn’t been taken care of just yet. While this problem isn’t really a very big issue, and not many people are affected by it, but it certainly leaves behind some bad customer experience.

Microsoft has acknowledged the problem and the team is working to resolve this issue. We only hope that they do it soonest.

UPDATE: A patch to fix this has been released.

Susannah Lindsay quit her job a few years back to settle down in a life of domesticity. She has been living in Los Angeles for the last three years, and enjoys following new gadget releases and the latest happenings on the technological front.


  1. Thomas Beling

    One question, where do I find the BitLocker recovery key?

  2. Thomas Beling

    As I own a Surface Pro 2 it was ready to start when I bought it. I only have to set up my Microsoft Account. I don’t have any BitLocker-Recovery-Key. What can I do?

  3. Manish Kumar Singh

    Hi Thomas, you can go to www*windows*microsoft*com/recoverykey (replace asterisks with periods) from another trusted PC or mobile device, and sign in with the same
    Microsoft account you use on Surface.

  4. Thomas Beling

    I did this but I got informed that there is no BitLocker Recovery Key stored.


  5. Tod


    Microsoft recently posted a support article that looks like it matches this issue. Please see for more information.


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