User successfully sues Microsoft over forced Windows 10 upgrade and wins $10,000

It’s a well-known secret that Microsoft has been pushing the Windows 10 aggressively so much so that many Windows 7 and Windows 8.1 users have been complaining about foul play. While Microsoft maintains that it would be good for the user to be updated to the latest version so that the security threats can be taken care of. That being said, many perceive Windows 10 as far from perfect and this is something that has been holding up some users from upgrading their systems.


Lady sues Microsoft; wins $10000

One lady customer, Teri Goldstein, from Seattle, has sued Microsoft after a botched up Windows 10 update that crippled her system and literally rendered it useless for days. Before filing the suit, the customer had approached Microsoft customer service and once they failed to resolve the issue she sued the company.

Initially, Microsoft appealed against the suit and said there was nothing wrong from their end. However, later Microsoft dropped the appeal and instead settled to pay the women a compensation of $10,000 for the losses. Microsoft seems to have taken a bow considering the further litigation expenses.

Many Windows 10 users have been facing problems & issues, that requires them to dig out a workaround or manually fix it, before the issue is officially fixed. It is indeed a welcome gesture to see that Microsoft for the first time letting users upgrade to Windows 10 for free, but just forcing computers to upgrade, is something many find unacceptable.

This episode comes at a time when Microsoft’s free Windows 10 upgrade is about to end, post which, Windows 10 Home would cost $119 and the Windows 10 pro $199. Microsoft needs to be more open to their new business model and also explain to customers how Windows is evolving as a service rather than a standalone OS platform.

Will this set a precedent & open a pandora’s box? What do you think?

Source: Seattle Times.

UPDATE: Microsoft will now let you decline the free Windows 10 Upgrade.

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Mahit Huilgol has been using Windows on PC and Mobile since long. He has been following Microsoft developments from close quarters and loves writing about it.


  1. Dan

    In USA, so many threaten to sue literally anyone, anything, like Courts should be used as badger gamers; usually “soft” targets, such as Microsoft here, are favored by lawyers over literally all other cases…why work, when you can file as you say a suit that can be settled for less than prolonged pro-forma routine Court motions and appeals? If there were merit to the issue of hardly uncommon end-of-life OS, and well-publicized free upgrades to the next OS version, there would be a rush of USA law firms filing for class action (really big fees!); likely reality is that legal grounds are so flimsy most lawyers won’t accept a “do I feel lucky?” proposition which may be forced to trial and dismissal/loss.

  2. Steve from Customer Service

    Really, Dan? You must work for Infosys. If you live in the US, then maybe you should go back to your third-world crap-hole…. and I bet you smell bad. When Trump gets in, you get sent back home.

  3. kturner

    They should not force upgrades upon end-users. Period. There is no consideration for the impact on end-users with slow internet speeds or wireless data plans. The Windows 10 updates afterwards also create the same problem for some users due to their size. The fact that they boast the widespread acceptance and implementation of Windows 10 after force-feeding it to their customers is very unethical to say the least. I guess the numbers look good to the board. Good luck.

  4. kturner

    While I somewhat agree on the overly litigious culture, all lawsuits do not automatically fall into the category of useless or needless by default. I wonder if you would feel the same if your business or if you personally could not perform your job for days as a result of a forced OS upgrade. What other options were available for the user? Why did they not have the option to prevent the forced upgrade?

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